FAQ

1. Can I get a product customized?

We consider our specialization to be in customized cakes. If a customer wants any type of customization or changes in the product, he/she can call us at +91 8956 001 001

2. Where all do you deliver?

We currently offer a same-day delivery service within Delhi, Noida, Ghaziabad and Faridabad.

3. If I wish to get a cake delivery today, latest by what time should I place the order?

Section 1- What we collect

There are two time slots available for same day deliveries

Time of placing order

Time of delivery

Before 12pm

Afternoon, between 12pm-4pm or Evening, between 4pm-8pm

12pm-4pm

Evening, between 4pm-8pm

Order placed after 4pm will be delivered next day in the selected time slot.

4. Does your website also deliver on Sundays and public holidays?

Dee’s Bake Studio works on all Sundays and holidays except under uncontrollable, force majeure situations like bad weather or civil disorder like bandhs.

5. Are our cakes suitable for vegetarians?

Most of our cakes are made without egg and are suitable for vegetarians.

(Yes, we make cakes suitable for vegetarians. Customers can order eggless and vegetarian cakes.)

6. Can all of the cakes on our website be delivered?

Yes, we deliver all the cakes which are displayed on our website including designer cakes.

7. Can I get the order delivered midnight?

Midnight delivery option is not available right now.

8. May I include a gift message with my order?

Yes, you may include a gift message of up to 150 characters with your order. Your message will be hand-written on a small gift card that will be attached to the cake box.

9. How many people do our cakes serve?

A 1kg cake will serve approximately 8-10 people.

10. How long do our cakes last?

Our cakes are best eaten on the day of purchase., but can be kept for upto 2 - 3 days if refrigerated below 5C.

11. What are the cases where a refund will not be made?

Please refer to our cancellation and refund policies.

12. When will the refunded amount be credited back to my account?

The amount will be refunded to you within 15 working days from the date of cancellation.

13. Are our cakes safe for people with peanut allergies or other nut allergies?

Whilst a lot of our cakes are made without nuts, our cakes are unsuitable for people with nut allergies as all our cakes are prepared in a bakery that uses nuts in certain products.

14. How do I know my order has been confirmed?

As soon as your order is confirmed, you will receive an email & SMS along with your order number.

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